Surveys Redesign

Overview

The Survey Module Redesign was an initiative to overhaul a suite of 10 products. By unifying the user interface and expanding functional capabilities, we transformed a dated toolset into a competitive survey ecosystem designed to drive client retention and eliminate reliance on third-party providers.

Company
Paycom
My Role
Product Designer
Timeline
1 year

Problem

The existing module suffered from a fragmented "look and feel" and limited functionality, falling behind modern industry standards.

Clients were increasingly looking toward third-party survey platforms to meet their workforce engagement needs.

A lack of visual and functional harmony across the 10 sub-products created a disjointed experience for administrators.

Goal

To execute a complete visual and functional modernization that aligns with Paycom’s standards, ensuring the platform is the primary choice for HR administrators and executives.

Our Users

Unlike specialist-only tools, this module serves a broad spectrum of users—from HR Generalists and Managers to Directors. The design needed to be powerful enough for experts yet intuitive enough for occasional users across all client organizations.

Process

Faced with an aggressive timeline, I led a two-phased design strategy:

Phase 1: I prioritized the architectural overhaul of all 10 products, leveraging Paycom’s internal design system to ensure 100% visual consistency and brand alignment.

Phase 2: I collaborated deeply with Developers to integrate advanced features. My role involved navigating complex component limitations and resolving technical blockers in real-time.

In the absence of a window for external usability testing, I utilized heuristic evaluations and collaborated with the UX Research team to apply proven best practices and data-backed design patterns.

Final Impact and Results

The redesigned module successfully repositioned Paycom in the survey space:

Unified
Ecosystem

Competitive
Parity

Increased
Adoption

Created a cohesive, fast, and modern experience across the entire 10-product suite.

The addition of advanced customization and scheduling tools effectively neutralized the need for third-party survey software.

Initial post-launch feedback indicates a significant lift in user satisfaction, with clients reporting a more streamlined, professional workflow for workforce data collection.