My Role:
Sr. Product Designer
The Enrollment Hub is a centralized SaaS solution designed to revolutionize how HR specialists manage large-scale workforce development. By unifying fragmented workflows into a single interface, we empowered administrators to assign complex learning paths and instructor-led training (ILT) to thousands of employees simultaneously.
Problem
Prior to the Enrollment Hub, learning specialists were forced to navigate multiple disparate Paycom products to complete a single assignment cycle.
* Administrators had to enroll employees individually, content-by-content.
* Constant "back-and-forth" between modules led to data fatigue and increased risk of error.
* The existing system struggled to handle the "enormous" volume of learners required for enterprise-level training.
Goal
To eliminate workflow fragmentation and drastically reduce administrative overhead by creating a high-capacity, intuitive single platform for all enrollment activities.
Our Users
Our primary users—Learning Specialists and HR Administrators—are power users who manage hundreds of courses and thousands of learners daily. They require tools that prioritize bulk actions, conditional logic (enrolling based on specific employee criteria), and high-density data management.
As the end-to-end Product Designer, I navigated the full lifecycle of this three-year initiative:
* Conducted surveys and created low-fidelity mockups to map out complex user journeys.
* Partnered with the UX Research team to validate assumptions and lead usability testing on high-friction sections of the product.
* Worked in a tight loop with developers during the construction phase to navigate technical constraints and ensure the design stayed true to the functional requirements.
* Adhered to Paycom’s design system and collaborated with QA to ensure visual and functional consistency across all components.
The launch of the Enrollment Hub transformed the administrative experience at Paycom:
* 60% Reduction in Task Time: Users can now assign massive learner cohorts to multiple courses or ILTs in a fraction of the previous time.
* High User Sentiment: Post-launch feedback was overwhelmingly positive, with users proactively requesting advanced integrations (Outlook/Calendar), signaling high product adoption and trust.
* Scalability: Successfully delivered a robust system capable of managing the bank’s most intensive enrollment periods without performance degradation.
